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MarkBias Offline
#1 Posted : Monday, July 12, 2021 4:52:01 AM(UTC)
MarkBias

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Hello. I'm downloading songs to my Android phone in Hi-Res quality so I can play them in Offline mode. Once the songs are downloaded and I press play in the Offline mode, the system attempts to play each one, but gives the message that each song has not been cached. This started about three months ago. Previously, for several years, I had no issue playing downloaded songs in Offline mode.

One work around I have found is to press play, then pause, at the beginning of a playlist, set my phone down, and let the system cache all the songs in the playlist. However, the time spent first downloading, then having to cache, is less than ideal.

My settings are:

Phone: Samsung J7 Prepaid

Storage location is SD card
WiFi Download Quality is Hi-Res
Download space size is 44,347 (I have a 128 GB SD card)
Continuous Cache is ON (So I can cache a playlist as a work around)
Space Used is only showing the 25 songs that are cached. Many more have been downloaded.
Wi-Fi streaming is ON and set to HD 96/24 Sound Quality
OGG (Vorbis) is Off
Force Seekable Flag is ON
Use ExoPlayer is Off

I love this product and would appreciate any help you can give me.
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Muzecast Support Offline
#2 Posted : Wednesday, July 14, 2021 8:05:07 AM(UTC)
Muzecast Support

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Looking into this...

Thank you for the info.

Have you checked Download Queue if any songs left to be downloaded and Queue is empty?

Edited by user Wednesday, July 14, 2021 8:05:43 AM(UTC)  | Reason: Not specified

Thank you.

Muzecast Support.
MarkBias Offline
#3 Posted : Wednesday, July 14, 2021 8:36:24 AM(UTC)
MarkBias

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Posts: 7

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Yes, I have. The download queue is empty.
Muzecast Support Offline
#4 Posted : Thursday, July 15, 2021 12:33:14 PM(UTC)
Muzecast Support

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It looks like the problem might be related to the latest update of Android. I will work on it to have a fix.
Thank you.

Muzecast Support.
 1 user thanked Muzecast Support for this useful post.
MarkBias on 7/16/2021(UTC)
Muzecast Support Offline
#5 Posted : Saturday, July 17, 2021 6:10:49 PM(UTC)
Muzecast Support

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Originally Posted by: MarkBias Go to Quoted Post
Hello. I'm downloading songs to my Android phone in Hi-Res quality so I can play them in Offline mode. Once the songs are downloaded and I press play in the Offline mode, the system attempts to play each one, but gives the message that each song has not been cached. This started about three months ago. Previously, for several years, I had no issue playing downloaded songs in Offline mode.

One work around I have found is to press play, then pause, at the beginning of a playlist, set my phone down, and let the system cache all the songs in the playlist. However, the time spent first downloading, then having to cache, is less than ideal.

My settings are:

Phone: Samsung J7 Prepaid

Storage location is SD card
WiFi Download Quality is Hi-Res
Download space size is 44,347 (I have a 128 GB SD card)
Continuous Cache is ON (So I can cache a playlist as a work around)
Space Used is only showing the 25 songs that are cached. Many more have been downloaded.
Wi-Fi streaming is ON and set to HD 96/24 Sound Quality
OGG (Vorbis) is Off
Force Seekable Flag is ON
Use ExoPlayer is Off

I love this product and would appreciate any help you can give me.


The root cause of this issue has been found. A fix will be posted after complete testing is complete within a couple of days.
Thank you.

Muzecast Support.
Muzecast Support Offline
#6 Posted : Monday, July 19, 2021 6:43:34 AM(UTC)
Muzecast Support

Rank: Administration

Groups: Registered, Administrators
Joined: 9/27/2010(UTC)
Posts: 1,343
United States
Location: United States

Thanks: 15 times
Was thanked: 148 time(s) in 138 post(s)
Originally Posted by: MarkBias Go to Quoted Post
Hello. I'm downloading songs to my Android phone in Hi-Res quality so I can play them in Offline mode. Once the songs are downloaded and I press play in the Offline mode, the system attempts to play each one, but gives the message that each song has not been cached. This started about three months ago. Previously, for several years, I had no issue playing downloaded songs in Offline mode.

One work around I have found is to press play, then pause, at the beginning of a playlist, set my phone down, and let the system cache all the songs in the playlist. However, the time spent first downloading, then having to cache, is less than ideal.

My settings are:

Phone: Samsung J7 Prepaid

Storage location is SD card
WiFi Download Quality is Hi-Res
Download space size is 44,347 (I have a 128 GB SD card)
Continuous Cache is ON (So I can cache a playlist as a work around)
Space Used is only showing the 25 songs that are cached. Many more have been downloaded.
Wi-Fi streaming is ON and set to HD 96/24 Sound Quality
OGG (Vorbis) is Off
Force Seekable Flag is ON
Use ExoPlayer is Off

I love this product and would appreciate any help you can give me.


The fix has been published. It will apply to newly downloaded songs.
Thank you.

Muzecast Support.
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