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schwim Offline
#1 Posted : Thursday, December 14, 2017 4:01:46 PM(UTC)
schwim

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Hi there!

I have an issue with Muzecast on my new phone (Doogee S60). Although I've installed and formatted the SD card, Muzecast doesn't seem to detect it and thus won't allow me to choose it for song storage. Is there any way to change this?



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Muzecast Support Offline
#2 Posted : Friday, December 15, 2017 3:27:19 AM(UTC)
Muzecast Support

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When you first opened Muzecast Settings, were you prompted to grant access to external storage?

Could you check App Info in Android Settings for Muzecast and check if Permission to access internal storage is granted?
Thank you.

Muzecast Support.
schwim Offline
#3 Posted : Friday, December 15, 2017 4:29:11 AM(UTC)
schwim

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Originally Posted by: Muzecast Support Go to Quoted Post
When you first opened Muzecast Settings, were you prompted to grant access to external storage?

Could you check App Info in Android Settings for Muzecast and check if Permission to access internal storage is granted?


It never asked me about external storage permissions and it shows storage enabled in permissions. Ive snapped a shot of the screen



Just let me know if there's more information I can provide.

Edited by user Friday, December 15, 2017 2:33:00 PM(UTC)  | Reason: Not specified

Muzecast Support Offline
#4 Posted : Monday, December 18, 2017 9:40:08 AM(UTC)
Muzecast Support

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Just to let you know that I am investigating this issue.
Thank you.

Muzecast Support.
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