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Issue There is a problem with this windows installer package.... - Help!
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nuggetflazer Offline
#1 Posted : Wednesday, May 7, 2014 3:50:47 PM(UTC)
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Getting this message during install. There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
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nuggetflazer Offline
#2 Posted : Wednesday, May 7, 2014 4:02:05 PM(UTC)
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Tried this with no luck: Could be corrupted files.

You can download zip file containing HomeDJ executables:

http://www.homedj.net/download/3.4.5/HomeDJ.zip

Save it and unzip it to the drive where you have HomeDJ Installed.

This zip file has folder called HomeDJ, which has all files to run HomeDJ.

Let me know if you still have this issues after you refreshed files.


Gave me an error message saying: To run this application, you must first install one of the following versions of the .NET framework: V4.0.30319
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Muzecast Support Offline
#3 Posted : Wednesday, May 7, 2014 4:54:42 PM(UTC)
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Are you trying to upgrade existing installation or setup a new PC?
Thank you.

Muzecast Support.
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nuggetflazer Offline
#4 Posted : Wednesday, May 7, 2014 5:14:42 PM(UTC)
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My computer crashed and I had to restore it. I tried to save everything, but when it restored homedj was not installed.
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Muzecast Support Offline
#5 Posted : Wednesday, May 7, 2014 6:19:56 PM(UTC)
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Do you see HomeDJ in Add/Remove programs, or on Windows 7 in Programs and Features?
If yes, could you try to uninstall it first without removing configuration?
Thank you.

Muzecast Support.
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Muzecast Support Offline
#6 Posted : Wednesday, May 7, 2014 6:33:52 PM(UTC)
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You can download and install Microsoft .NET 4.0 from Microsoft site.

http://www.microsoft.com...ad/details.aspx?id=17851

and try to unzip again HomeDJ zip file downloaded from

http://www.homedj.net/Download/4.1.6/homedj.zip

I tested fresh install from HomeDJ Site and it worked. It looks like some configuration of OS is corrupted and it has partial information about installed programs. When you try to install HomeDJ, installer getting information from OS that it is already installed and needs to be upgraded, but when Installer tries to upgrade it, it fails to find all files, that needs to be upgraded.

Try to do it after you install .NET framework 4.0. Once you re-install .NET, go to HomeDJ web site and try to download and install package again. If it does not work, then try to just download ZIP file and copy it to HomeDJ folder where it was installed before.
Thank you.

Muzecast Support.
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nuggetflazer Offline
#7 Posted : Thursday, May 8, 2014 1:45:01 PM(UTC)
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There is no homedj in my add/remove programs tab. I reinstalled .net framework and then retried the server install and got the same error message. I then downloaded the zip file, extracted & also got the same error message as before.
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Muzecast Support Offline
#8 Posted : Thursday, May 8, 2014 2:40:49 PM(UTC)
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Go to Program and Features and select "Turn Windows Features on/off" on the left side.

Once you see list of features with check boxes, check the box: Microsoft .NET 3.5 and click OK.

After that it should be ok.
Thank you.

Muzecast Support.
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nuggetflazer Offline
#9 Posted : Thursday, May 8, 2014 4:25:38 PM(UTC)
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Did that with success. After that same problems with installation as before.
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Muzecast Support Offline
#10 Posted : Thursday, May 8, 2014 5:33:54 PM(UTC)
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Could you send Screenshot of the error message you are getting?

Also do you have HomeDJ folder on your C drive or on any drive where you have it installed before?

If HomeDJ folder exists, probably you would have to delete it.
Thank you.

Muzecast Support.
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Muzecast Support Offline
#11 Posted : Thursday, May 8, 2014 8:07:05 PM(UTC)
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Please try install by downloading installation package from HomeDJ Website again.
Thank you.

Muzecast Support.
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nuggetflazer Offline
#12 Posted : Friday, May 9, 2014 2:03:05 PM(UTC)
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Found all things associated with home dj and deleted them. Tried a fresh install and am still getting this error message: There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
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Muzecast Support Offline
#13 Posted : Friday, May 9, 2014 2:06:51 PM(UTC)
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Windows Event Viewer could shed more light on what kind of error you are getting. To view Windows Event Log on your Computer go to:

Start->Control Panel->Administrative Tools->Event Viewer.
Thank you.

Muzecast Support.
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nuggetflazer Offline
#14 Posted : Friday, May 9, 2014 2:12:21 PM(UTC)
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Log Name: Application
Source: MsiInstaller
Date: 5/9/2014 7:00:29 PM
Event ID: 11722
Task Category: None
Level: Error
Keywords: Classic
User: WIN-4996JIU2BQH\Administrator
Computer: WIN-4996JIU2BQH
Description:
Product: HomeDJ Music Streaming Server -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D43F262E_FACD_485B_8D77_430D43397EAC, location: C:\HomeDJ\Vorlan.HomeDJ.WinSrv.exe, command: events
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11722</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-10T00:00:29.000000000Z" />
<EventRecordID>2487</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-4996JIU2BQH</Computer>
<Security UserID="S-1-5-21-3245827840-3752480255-2432399620-500" />
</System>
<EventData>
<Data>Product: HomeDJ Music Streaming Server -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D43F262E_FACD_485B_8D77_430D43397EAC, location: C:\HomeDJ\Vorlan.HomeDJ.WinSrv.exe, command: events </Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B30464434304344422D433546312D344532302D414446422D3639304246383738354646397D</Binary>
</EventData>
</Event>
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nuggetflazer Offline
#15 Posted : Friday, May 9, 2014 2:13:27 PM(UTC)
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Log Name: Application
Source: MsiInstaller
Date: 5/9/2014 7:00:29 PM
Event ID: 11722
Task Category: None
Level: Error
Keywords: Classic
User: WIN-4996JIU2BQH\Administrator
Computer: WIN-4996JIU2BQH
Description:
Product: HomeDJ Music Streaming Server -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D43F262E_FACD_485B_8D77_430D43397EAC, location: C:\HomeDJ\Vorlan.HomeDJ.WinSrv.exe, command: events
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11722</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-10T00:00:29.000000000Z" />
<EventRecordID>2487</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-4996JIU2BQH</Computer>
<Security UserID="S-1-5-21-3245827840-3752480255-2432399620-500" />
</System>
<EventData>
<Data>Product: HomeDJ Music Streaming Server -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _D43F262E_FACD_485B_8D77_430D43397EAC, location: C:\HomeDJ\Vorlan.HomeDJ.WinSrv.exe, command: events </Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B30464434304344422D433546312D344532302D414446422D3639304246383738354646397D</Binary>
</EventData>
</Event>
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Muzecast Support Offline
#16 Posted : Friday, May 9, 2014 2:44:25 PM(UTC)
Muzecast Support

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Any warnings or errors before or after those events?

After installation fails, do you still have C:\HomeDJ folder and does it have any .exe files in it?

Thank you.

Muzecast Support.
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Muzecast Support Offline
#17 Posted : Friday, May 9, 2014 2:45:44 PM(UTC)
Muzecast Support

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Did you just tried to unzip files from the ZIP you downloaded? You do not have to run setup after that.
After you unzipped files, just run Vorlan.HomeDJ.Connfigurator.exe to see if it runs.
Thank you.

Muzecast Support.
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Muzecast Support Offline
#18 Posted : Friday, May 9, 2014 2:51:27 PM(UTC)
Muzecast Support

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Follow the steps given below and check if the issue persists.

Step 1:

Now first let us check for Check the Windows Installer service

a. Click "Start", input "services.msc" (without quotation marks) to Start Search bar and press "Enter".

b. Double click the “Windows Installer” service.

c. Please try to stop and start the service.

Step 2:

In case you haven't tried this:

Right click on the HomeDJInstall.exe file and run as administrator.

Step 3:

Create a new user account and install HomeDJ.

To fix corrupted user account, refer:

http://windows.microsoft...a-corrupted-user-profile
Thank you.

Muzecast Support.
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Muzecast Support Offline
#19 Posted : Friday, May 9, 2014 3:00:27 PM(UTC)
Muzecast Support

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Do you have some kind of anti-virus application, which might blocking Vorlan.HomeDJ.WinSrv.exe from execution?
Thank you.

Muzecast Support.
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nuggetflazer Offline
#20 Posted : Sunday, May 11, 2014 5:39:31 AM(UTC)
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I have tried everything except creating a new user account, and nothing has worked.
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