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This happened after updating to the latest release 7.2.0. Muzecast logs in just fine when on Wifi but when on cell data it will not login. I have also tried to go directly to my IP by opening port on my router and still cannot connect. I updated server and client to latest version and restarted both server and phone. When entering IP under "service URL" what format should I use? Is it just the IP and nothing else? I enter my home IP and still nothing. I am sure the port is correctly forwarded. Is your authentication server down? Edited by user Friday, June 23, 2017 1:13:40 PM(UTC)
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Do you still have the issue? From logs it looks like you are logged in. |
Thank you.
Muzecast Support.
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Rank: Advanced Member
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Yes, at home on private IP it works. When I leave the house or turn WiFi off, it will not login and it wants to go offline. At 10:52 am Central Time US it logged in through WiFi, I closed the app. Switched wifi off, reopened the app and it will not log in and wants to go offline. I am posting this message with WiFi switched off so I know my internet works. I want to try to setup a direct connection to the server through my Public IP address. My server is running on Windows 7. I opened up the port on my router, pointed it to the server and still no connection. Is there anything else I have to do on the server like a firewall exception? Do you any have instructions on the web site? Don't know what else I could try. I notice an error message when I go to Settings, Media Servers, My Home Computer. It says "Value ? ?Vr0-qJ of type java.lang.String cannot be converted to JSONObject". Then when I click on the message, it says Service URL Override", I enter my home IP address and it will not connect. I get a message "Connection Change Failed". I have tested my connection using a port query and it is working correctly. Edited by user Saturday, June 24, 2017 6:47:40 AM(UTC)
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Rank: Administration
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Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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Ok. I see that kind of error. I will trace it down. Probably something happened via publishing via store. I would have to refresh published app. |
Thank you.
Muzecast Support.
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Rank: Administration
Groups: Registered, Administrators
Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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Did you try to uninstall and install it again? |
Thank you.
Muzecast Support.
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Rank: Advanced Member
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Same thing, uninstalled, reinstalled and got same error when logging in. I had to turn on wifi to get it to work. By the way, I got the app on Amazon Edited by user Saturday, June 24, 2017 11:51:29 AM(UTC)
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Rank: Administration
Groups: Registered, Administrators
Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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I am trying to re-create this issue on any of my test devices using 4G connection. So far I did not hit this error (yet). Could you try to disable firewall configuration in Muzecast Streaming Server Configurator on Network Tab and see if you can connect.
Thank you. |
Thank you.
Muzecast Support.
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Rank: Administration
Groups: Registered, Administrators
Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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I have a fix, but still I was not able to reproduce the error you were getting. Fix is based on analysis of errors, but it might be device or internet provider specific. I can send you free version of app to try out and see if you can login. If it works for you I will post a fix ASAP. |
Thank you.
Muzecast Support.
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Rank: Advanced Member
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Disabled firewall and nothing. Yes if you want to send me the app I will try it. I will be in touch, Thanks.
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Rank: Administration
Groups: Registered, Administrators
Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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Sent you link as well as attached file for a free version of Muzecast, which should fix the issue. Please let me know if it helped. If it did, I will post a public release to all stores. |
Thank you.
Muzecast Support.
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Rank: Advanced Member
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Yes it works. I will look for update on app store.
Thank You
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Rank: Administration
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Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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Thank you. I will publish this update. |
Thank you.
Muzecast Support.
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Rank: Administration
Groups: Registered, Administrators
Joined: 9/27/2010(UTC) Posts: 1,343 ![United States]( "United States") Location: United States Thanks: 15 times
Was thanked: 151 time(s) in 139 post(s)
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Updates are published and should be available for download from Amazon, Google and Opera stores shortly. |
Thank you.
Muzecast Support.
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